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Terms and Conditions

TERMS AND CONDITIONS / YOUR RIGHTS AS CONSUMER

Important information – please read carefully. 
These terms and conditions apply to all contracts entered via our website Partsoutlet24.com by NTP srl - Unipersonale, via Artigiani 18 – 39057 Appiano (BZ) Italy («we») and any natural person who is acting for purposes which are outside his business – consumer («you»).

These terms and conditions do not apply to orders for businesses, trade or profession.

By clicking ##send order## in the order process you agree to be bound by these terms. A copy of the agreed terms are sent to your email-address in writing after registration / placing an order. You can also download a .pdf-copy by clicking the download-button.


1. Processing your order
You transmit your binding order and data by clicking ##send order##. By clicking the button you confirm that you have reached the age of 18 years and capable to enter a contract.

After receiving your order we automatically send an email containing the following information on your order:

- description of items, amount, price 
- delivery expenses that may arise
- these terms and conditions, information on your rights and conditions to cancel the order
- the chosen method of payment and delivery


A contract will not be concluded before we send you an email confirming the order or inform you that your Goods have been dispatched. In case we refuse your order we will inform you immediately via email.

We save your data for documentation and processing your order. In case you should not receive or lose this data, we will send you a copy on demand.


2. Changing, correcting or cancelling the order

Cancellation rights for consumers

(Consumer is to be considered any individual who concludes a transaction, which doesn't aim any commercial, professional or business activities).

Conditions of cancelling the order

Cancellation rights

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

Please note, the cost of delivery will be refunded when we will receive all items of your order!

To exercise the right of withdrawal, you must inform us (Partsoutlet24.com by NTP srl - Unipersonale, via Artigiani 18 – 39057 Appiano (BZ) Italy E-Mail: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired! 

Consequences of cancellation

If you cancel this order, we undertake to immediately refund all the payments received from you, within 14 days starting from the moment we have received the notification regarding the cancellation of the existing order, including shipping costs, except any other additional expenses, related to the fact that you have chose a shipping method, different from the one we offered (standard delivery)! We refund the money by the same method of payment as we have received it from you, unless differently specified previously. Anyway the customer will not carry out any additional expenses for the refund.

Regarding Goods, to be mailed back

We may delay the refund until we receive the Goods back to our address, or until you provide proof that the Goods are sent back to us, depending on which notification we get first. 

You shall send back the goods or hand them over to us Partsoutlet24.com by NTP srl - Unipersonale, via Artigiani 18 – 39057 Appiano (BZ) Italy without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. 


Regarding Goods, that cannot be mailed back (for example spare parts, impossible to be packed)

We will collect the Goods. We will carry out the expenses for postage back. You will only have to pay in case of value loss of the ordered Goods, due to their deterioration, improper installation or use. 

- End of cancellation terms and conditions - 

Cancellation rights: Exceptions 

The right to cancel does not apply to the following kind of contracts:
Contracts for the supply of goods made to the consumer’s specifications or clearly personalized.

Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

3. Delivery, cost for delivery

The shipping abroad costs listed below are valid regardless of the amount of the order, and are obligatory to be paid accordingly.

Shipping with GLS in 4-5 working days.  

Country

0-5kg

5-10kg

10-15kg

15-20kg

20-25kg

25-30kg

30-40kg

Austria

16,32

16,47

19,59

20,92

23,44

28,41

38,13

Belgium

16,32

17,64

19,59

20,92

23,44

28,41

38,13

Croatia

31,15

32,71

35,37

37,17

39,58

42,18

47,49

Germany

16,32

16,47

19,59

20,92

23,44

28,41

38,13

Denmark

21,48

23,19

24,95

26,78

31,76

33,39

40,02

Finland

41,21

43,86

48,08

52,48

55,13

57,34

61,12

France

24,60

27,16

30,05

32,07

34,72

36,80

45,30

France (Corsica) 

99,49

103,46

110,76

115,50

122,23

127,27

150,15

Greece - continent

42,97

62,63

83,80

103,90

124,64

144,85

190,03

Greece - Island

91,23

115,42

138,24

161,05

183,92

206,79

252,54

Holland

16,32

17,64

19,59

20,92

23,44

28,41

38,13

Irland

34,84

36,80

39,44

43,41

47,32

51,17

53,36

Channel Island - North Ireland

63,57

64,27

69,25

75,30

80,34

84,18

87,71

Liechtenstein (non EU)

21,48

23,19

24,95

26,78

31,76

33,39

40,02

Luxembourg

16,32

17,64

19,59

20,92

23,44

28,41

38,13

Norway (non EU)

27,10

28,61

31,18

32,95

35,28

37,81

42,97

Poland

27,10

28,61

31,18

32,95

35,28

37,81

42,97

Portugal

29,74

31,38

33,27

36,23

40,32

45,12

51,17

Rumania

45,75

54,29

59,66

66,05

70,64

75,03

78,69

Serbia (non EU)

31,15

32,71

35,37

37,17

39,58

42,18

47,49

Sweden

27,10

28,61

31,18

32,95

35,28

37,81

42,97

Switzerland (non EU)

21,48

23,19

24,95

26,78

31,76

33,39

40,02

Slovenia

21,48

23,19

24,95

26,78

31,76

33,39

40,02

Slovakia 

33,90

38,25

79,64

46,06

52,36

53,06

63,77

Spain

24,89

26,78

29,99

32,20

35,16

37,49

46,95

Czech Republic

30,24

31,76

34,34

36,10

38,43

40,96

46,12

Turkey (non EU)

38,56

42,41

49,72

54,25

60,87

65,78

73,85

Hungary

21,48

23,19

24,95

26,78

31,76

33,39

40,02

United Kingdom

27,16

27,85

31,18

34,59

37,81

40,76

43,66

The Shipment to country which are not listed, is in the Online-Shop not possible. 


4. Payment Methods Available
The Shipment to country which are not listed, is in the Online-Shop not possible. For deliveries to outside Europe or non-EU countries, additional country-specific import duties, possibly customs fees, customs clearance fees and import tax may apply. The amount of the fees depends on the country of delivery. Please ask your local customs office for these charges. These charges shall be taken by you.

Bank transfer

You transfer the total amount to the bank account specified by us. The purpose of the application is our order number.
The order number can be found after completion of an order on our order confirmation page as well as in our e-mail for order confirmation.

The goods will be sent to you within the indicated delivery time, if the payment on the account with PartsOutlet has been received. Please note the bank transfer times of up to 3 business days.

Credit Card

After you chose credit card as payment method, please click on “buy”. After this you will be redirected to a secure page where you can select your credit card type. Finally, you have to enter the correct card information and to confirm the payment. Your card will be charged after your order has been completed.

Paypal

After you place the order, you will be redirected to PayPal page. Please, log in and make payment. To pay by means of PayPal you need to have PayPal account. There are no additional tariffs. ([email protected] ) 

5. Title retention clause
Title to the delivered Goods shall remain vested in us and shall not pass to you until the purchase price for the Goods has been paid in full and received by us.


6. Quality control, replacement / repair
In our shop, you will only find products that comply with high quality standards. Despite guarantees or warranties provided by the manufacturer and declared in the product’s description we guarantee the following services according to you legal rights:


If goods become faulty during the period of two years and this is not caused by its use, wrong assembly or installation, omission of maintenance or misuses, you can return them to us for a free-of-charge reparation or replacement.


If replacement or repair turns out to be impractical or to imply inappropriate costs, we can refuse the chosen method. In this case, we are entitled to refund the purchase price instead. We refund a reasonable compensation corresponding with the reduction of worth caused by the fault.


If a fault shall occur within 6 months after delivery, the faulty product will be considered as being inadequate when delivered unless we can proof that black is white.

We regret that we cannot extend this service to consumables as for instance used oil, bulbs, brake pads or batteries.


7. Limitation of Liability
7.1

No regulation in these terms excludes or limits our liability for death or personal injury caused by our negligence.


7.2.
Subject to regulation 7.1 we cannot be held liable for consequential (indirect), special or punitive loss, damage, costs or expenses, for instance loss of data caused by a product, loss of profit, loss of income; waste of time, free time.


We can also not be responsible for damage caused by wrong assembly or installation of a product that is not caused by improper instructions received from us, omissions of maintenance or misuses disregarding the given instructions.


We accept liability only for Goods which are proved faulty by reason of our negligence. Our liability is excluded in case of damage is caused by a third person, for instance by the producer of the delivered Goods and he or his insurance company can be claimed in priority.

8. Privacy Policy

Personal data
You can always visit our site Partsoutlet24.com without having to enter your personal data. The only data saved is that provide you access, without specifying personal data (Internet Service Provider or the name of the files required). This data is used exclusively to improve our Internet offer and not to collect personal information.

We consider your personal data only when you send it to us voluntarily during the order process or when registering to get our information. The data you send to us is used without your consent only to fulfill your order. After concluding the contract and the payment, your data is blocked for further use and after the expiration of tax and trade procedures is removed, if you do not insist on further use. When you sign up to receive information, your email is used with your consent for personal advertising purposes, as long as you do not cancel your subscription.

 Transfer of personal data

Transfer of personal data is performed when delivering order, as far as it is necessary to deliver the goods. We transfer personal data required for the payment only to the banking institution.

Cookies

We use cookies on various Partsoutlet24.com pages to make visiting our web site more attractive and easier and make it possible to use certain features. Cookies are small text files that remain on your computer. Most of cookies we use are deleted from your hard drive after the browser session. They are called session cookies. Other cookies (long-term cookies) remain on your computer for a long time and allow us to identify you when you visit our site next time. Our partners are prohibited to use or process personal data. Most browsers accept cookies by default. You can change your security settings and accept or deny the temporary and saved cookies. In case you deactivate the cookies, come features on our site won’t be available. Some web pages may be displayed incorrectly. In order to use our shopping cart, temporary cookies must be enabled!

Google Analytics

Our web page uses Google Analytics - Google company web analytics service. This service uses so-called “cookies”, text files that are saved on your computer. They let to analyses the use of the site. The information that is obtained from the cookies about your use of this site, as well as your IP-address, is transmitted to a Google server in the U.S. and is preserved there. Google uses this information to evaluate your use of the site in order to report site managers about site activity and to evaluate and provide services related to the use of the site and the Internet.

If it is required, Google may transfer this information to third parties unless it is prescribed by law or if the third party will process these data under instructions of Google. Google will not connect your IP-address with other data. You can prevent installation of cookies by changing settings of your browser software. In this case, you will not be able to use some features of our site in full if necessary. When using our site you agree the processing of data used by Google as described above and for the aforesaid purposes. Sites Partsoutlet24.com by NTP srl contain links to third party websites. Partsoutlet24.com by NTP srl is not responsible for the content of these sites. Their use is at your own risk.

Data security

Your personal data will be coded and transferred via internet with SSL v3, SHA-1, With RSA Encryption, RSA with 1024 Bit not only by registration and in personal created profile, but also in entire field of shopping basket. We secure our site and other systems with technic and organizational actions against loss, destruction, access, change or proliferation of your data by unauthorized persons.

Text of the agreement

We preserve the text of the contract and send you information about the order, as well as our General Terms and Conditions, by e-mail. You can look through these conditions any time here. Your order you can view at your account.

Information, changing or deleting data

Under the Federal Data Protection Act at any time you have the right for information and the right to change or delete your saved data. If there are any legal, contractual, trade or tax terms or reasons not to delete your personal data, they will be blocked.

Contact us:

Partsoutlet24.com by NTP srl – Unipersonale
via Artigiani 18
39057 Appiano (BZ) Italy
[email protected]

Revocation of consent
You gave the following consent. We want to inform you that you can withdraw your consent at any time.

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